DirecciónAre you passionate about helping people and giving them peace of mind? As a Customer Service Agent, you will be part of a team who provides excellent customer experience in an award-winning company environment.
In this role, you get to be the key differentiator between an average customer experience and an excellent one. From answering customer questions efficiently and resolving issues with compassion to consulting on service offerings, you are responsible for delivering memorable experiences.
Bringing smiles to customers and employees is what we do at Unity Communications. Join our award-winning team. We are certified as a Great Place To Work®, but don’t just take our word for it. Apply now!
How You Spend Your Eight Hours
Assist customers with account setup, password reset, activation code implementation, and other requests from customers
Offer technical assistance to multi-generational customers experiencing issues with their accounts via phone calls or email
Ensure accuracy and efficiency when troubleshooting customer problems
Support customers in setting up and managing their accounts and taking online exams
Enter and manage customer information in CRM system
Record and update complaints log
Help develop knowledge base to help customers navigate product
Identify leads and close sales
Collaborate with internal sales team to pass along leads
What You Must Possess
Experience in Customer Service (at least two years)
Proficiency in Office tools such as Google Docs, Sheets, Drive, Calendar, and other G-Suite applications
Knowledge of CRM tools such as SalesForce (a plus)
Good research skills and ability to summarize large information
Ability to empathize with clients, identify sales opportunities, and present the advantages of the client’s products
Willingness to learn about the client’s service offerings
Strong verbal and written English skills
Excellent phone etiquette
Ability to speak Spanish (a plus)
Exceptional interpersonal skills and collaboration virtually and in an office setting
Strong work ethic and professionalism
Ability to self-direct and self-motivate
Reliability and a passion for excellence
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
