Customer Service Representative

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Calgary is branch is looking for a contract Customer Service Representative to join our Contract Logistics team.

Your Role

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Your Responsibilities

• Respond knowledgeably and courteously to incoming calls and inquiries
• You provide updates on order inquiries
• Responsible for managing claims and investigation follow ups
• Assist other Customer Service Representatives in daily tasks
• Manage Service KPI’s and reporting metrics
• Expedite rush order requests and follow up
• Pursue continuous improvement initiatives to drive increased productivity and service levels
• Report to Customer Service Supervisor
• Monday- Friday 10am-6pm

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• Highschool or Equivalent 
• 3+ years’ experience in warehousing 
• 6+months of Customer Service
• Experience with Warehouse Management System 

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.