Customer Service Specialist (Nhs)

As a result of a long term contact award we are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world’s leading logistics companies, supporting the UK government and the NHS.

Your Role

To provide high levels of Customer Service and operational support to our Government client base by processing and monitoring demands from our client and their end users. Response times and compliance are key within this contract so attention to detail is important.

Your Responsibilities

• Provide operational support for specific customers and team members.
• To liaise with all relevant parties throughout the shipment to organise the movement of goods.
• To deal with any issues that may arise during a shipment and ensure the client is updated.
• Ensure where necessary that all transit conditions for biological substances are adhered to.
• Work in accordance with specific customer SOPs and within contractual KPI’s.
• To process sales and purchase invoices.
• Working at all times to enable and develop a team culture.
• Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure Customer Service, internal or external, is continually maintained.
• To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
• Training; Ensure that all compliance and related training is up to date.

Your Skills and Experiences

• Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)
• Excellent Customer Service skills
• Ability to work to deadlines
• Strong communication and interpersonal skills

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.