Data Management Manager

Please note this job advertisement has an identified strong candidate 

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Data Management Analyst.

Role purpose:

Information Management job family is designed to cater towards all the data needs of business. It covers sourcing of data and building structured data lakes, designing data marts, creating reports, executing campaigns, generating business insights and hosting data in Cloud.  Key responsibilities also include, but not limited to: creation of a robust data foundation and continuous update of datasets, support campaigns execution, develop self-serve solutions to empower the business to make informed decisions.  This team also acts as a bridge between IT and other stakeholders in the organization, such as business and analytic teams.

Principal accountabilities:

• Responsible for delivery of high quality information solutions for the existing clients / engagements and for the GACMx.

• Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey

• Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey

• Structures CRM data set to deliver a coherent multi-channel, multi-stage contact strategy to maximise customer relevance throughout their dialogue with HSBC. Lead organizationally and cross-functionally to avoid fragmented contact interventions across channels

• Develops effective working relationships with Global Businesses, Global Functions, Regional & country teams to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of WPB Analytics

• Implements a holistic customer centric campaign process including design, planning, processing, and deliver an effective end to end customer communication performance tracking.

• Drive timely decision making and actions to address systemic obstacles

• The role holder needs to manage multiple clients from different regions having different time zones, regulatory environment, and maturity of business, data and systems.

• There are multiple teams supporting different aspects analytics for the same larger business problems.  The job holder needs to lead and influence collaborations and synergies to integrate the analytics solutions for the business.

• Bachelor’s degree in one of these preferred disciplines: economics, computer science, data science, analytics, statistics, econometrics, management information system, communications, operations research

• Advanced level of written and spoken English.

• Knowledge of the consumer data management within the banking industry in Mexico is desirable.

Experience

• Experience in database management, innovative data infrastructure, Cloud data strategy development and campaign execution analysis across multiple financial product categories and customer segments.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 
***Issued By HSBC Electronic Data Process Mexico Private LTD***