Director Client Management Operations

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager Client Operations Support I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager Client Operations Support I

Objetivo: Garantizar que todas las operaciones se lleven a cabo de un modo apropiado y rentable.

El Gerente de Operaciones brindará liderazgo, dirección y coordinación de todas las actividades para el grupo de Operaciones, que incluyen las operaciones de depósitos y pagos, servicios electrónicos, servicios de tarjetas, procesamiento de transferencias bancarias, cuentas bancarias en línea y móviles.

Requisitos:

• Licenciatura finalizada
• 5-8 años en rol similar.
• Inglés avanzado
• Excel avanzado
• Experiencia en sector financiero, Fintech, medios de pago.
• Expertise comprobable en adquirencia.
• Gestiona todas las fases de las operaciones de depósito y pago.
• Expertise en operación de Call center, backoffice, soporte y boarding.
• Experiencia en gestión de personas: presencial y remoto.
• Seniority intermedio: capaz de entender e implementar estrategia, trato con C level y gestión de equipos de trabajo
• Excelentes habilidades de comunicación oral y escrita.
• Habilidades de negociación sólida.
• Capacidades comprobadas de gestión de proyectos.

Responsabilidades:

• Responsable de Informes de gestión de KPI para medir los factores críticos de éxito y la eficacia general. Elaboración de informes operativos mensuales estándar.

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• Desarrollar y motivar un equipo de alto rendimiento comprometido con la excelencia en el servicio en todo momento.

<>·Desarrollar, implementar y monitorear de principio a fin, controles clave de procesos que mitiguen de manera efectiva el riesgo operacional de la compañía.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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