Global Operational Key Account Manager

If you are passionate to inspire + empower the network to support the world's leading companies to optimize their supply chains through delivering + evolving proper order + transportation management solutions, this could be an ideal position for you.

Your Role

Your primary objective is to ensure the global delivery of operational + commercial commitments through orchestration of all activities + stakeholders across all transport modes + geographies.

Your Responsibilities

• To build, empower + inspire a high performing Operational Key Account team + community.
• To develop + maintain expert knowledge of your customers’ business needs + our solutions offering.
• To build strong, trust based relationships with customers, manufacturers, SaaS providers, carriers and our internal global network.
• To create, improve + socialize key documents/information such as standard operating procedures (SOP).
• To ensure awareness + full understanding of all related processes + Service Level Agreements (SLA) through regular audits, training, coaching, along with guiding internal + external stakeholders.
• To establish + improve the operational control environment to ensure near real-time visibility on key performance indicators (KPI) + leading process measures.
• To proactively identify performance gaps + risks, collaborate with internal + external parties on corrective/preventive actions + escalate structural issues/risks related to systems, resources + facilities.
• To organize, prepare + conduct regular performance reviews.

Your Skills and Experiences

Your strong project management skills + knowledge of International Supply Chain solutions, along with your operational experience + relationships will be the key to your success.

Good Reasons to Join

We are looking for commercially-minded people leaders who possess a global outlook + are innovative problem solvers. In return, you will gain access to professional development opportunities + international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to develop your career in logistics, start a conversation with us and click apply today!