Human Resources Exit 2 Offboard Analyst Americas

Location: Mexico City, #LI-Hybrid
Handle termination process for Americas region, being the primer point of contact with the requestors and contributing to facilitate the best experience for the associate during the termination process.
Key Responsibilities:
• Provide administrative support to the implementation of processes and standards for all People & Organization (HR) Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. -Perform user administration tasks (e.g. access management)
• Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions. -Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
• Prepare reports on the evaluation of services and processes. -Provide assistance to People & Organization (HR) Services projects at country.

Essential requirements:
• University degree
• Advanced English level
• 1 year of experience in human resources areas
• Ability to work in a dynamic and fast-growing team – high-learning agility, Ability to work under pressure, ability to prioritize.
Desirable requirements:
• Have worked in Shared Services environment
• Fluent Portuguese
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: Competitive salary, annual bonus, flexible working arrangements, subsidized dining facilities, employee recognition scheme, professional development, learning experiences, diversity & inclusion.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network