Infrastructure Support - It Mid-Level Associate

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

If you have questions about the company or open roles you can chat with an insider.

Job Description

Our Corporate Development department spearheads strategic growth and transformation initiatives that bring together long-term economic success with improvement at scale in sustainable business practices. 

• Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
• Support and train end users on solutions managed and maintained by the IT department.
• Manage the technical documentation where appropriate and propose improvements on same.
• Be the technical referral for desktop support and other information systems.
• Install, test and maintain corporate workstations and office peripherals.
• Troubleshoot system and network problems and solve hardware/software faults in line with guidelines and directives from the Network team.
• Patching network devices, workstations, and phones.
• Monitor WAN/LAN efficiency and take appropriate corrective actions.
• Ensure High-availability of office IT infrastructure.
• Manage end-user account lifecycle on enterprise applications based on recommendations and guidelines from the Authorizations team.
• Assist in managing, monitoring and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team/
• Use the IdP solution based on guidelines of Authorizations teams. 
• Manage and Coordinate  inventory, stock and purchase of ICT equipment.
• Participate in infrastructure related projects.
• Propose enhancement to existing IT procedures.
• Reporting on Infrastructure Support and systems.
• Provide assistance for IT related projects.
• Assist internal and external teams for various audits, including Quality, Information Security and Cyber Security audits.
• Liaise with suppliers as part of operational tasks.
   

Qualifications

• Holder of a degree in Computer Science, Information Technology or equivalent.
• ITIL v4 Foundation
• At least 3 year work experience in IT Support environment 
• Good knowledge and hands on experience of Operating systems including Windows 10 and macOS. Knowledge and hands-on experience of Linux and Android is a plus.
• Technical certifications like A+, Network+ and Security+ are a plus.
• Knowledge of cloud technologies like Azure, AWS, GCP. 
• Proficiency in Google Workspace/GSuite products/Microsoft Office suite.
• Knowledge and understanding of KPIs and SLAs
• Excellent organization skills, ability to systematize and prioritize.
• Attentive focus on end-users and business goals, with ability to translate business needs into IT specifications.
• Strong communication skills – written and verbal.
• Fluency in English
• Ability to prioritize tasks and strong problem solving skills
• Versatile and multitasking.
   

Additional Information

Location: Remote from CDMX, Full time position, Permanent Contract

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.

What do we offer? With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion, and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, We encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)