It Specialist

Are you passionate about IT topics and assist others? Would you like to be involved in assuring quality, timeliness and customer satisfaction?

If you are ready to take a new challenge, come and see what we have to offer!

Tasks

As the IT Specialist you will perform the following duties:

• Train new employees about company’s IT Infrastructure
• Advanced support for Windows 10 and 11 operating systems
• Identify risks, opportunities, faults & areas for development within IT framework
• Ensure compliance and prepare the different teams for the audits
• Report issues, advances& important information to employees
• Advise weak points, avenues for improvement& risks in IT infrastructure
• Verify the correct troubleshooting of hardware and software issues
• Set up new user accounts, profiles& handle password issues
• Manage stocks of equipment, components, consumables& supplies
• Support/carry out IT projects (rollouts, migrations)
• Purchase goods or services that meet the quantity and quality expectations of the organization

* Perform other duties as assigned or required

Requirements

As the new IT Specialist you must fulfill the following requirements:

• Bachelor degree in Computer Science or similar
• 1 - 2 years of IT Support Center experience preferred
• Experience with ticketing systems, properly classifying and prioritizing service requests
• Experience in the use and administration of remote access platforms
• Intermediate / Advanced command of English, both written and spoken
• Strong analytical skills and technical ability
• Good command of all Windows applications
• Detail-orientation with an ability to prioritize and resolve customer issues
• Flexi-time available
• On Site job (Monday to friday)

* CV/Resume required

* Company will not provide relocation assistance

About Lufthansa Group Business Services S.A. de C.V.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.