It Support Specialist (F/M/D)

Our specialised team within the High Tech Solution Center is looking for a new, highly motivated team member. The High Tech Solution Center (HSC) in Kuehne+Nagel provides additional services for global key account customers across all industries.

Your Role

Within our IT Team you will be supporting the business with EDI connectivity, reporting & business intelligence and various other topics.

Your Responsibilities

• 1st and 2nd level support of our internal applications
• Incident and problem handling in complex and distributed application environment
• System and process monitoring
• Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis
• Developing workarounds for business users until upcoming releases or emergency patches
• Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution
• Documenting and extending of knowledge base; ensuring Know-How transfer within the application support team

 

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Your Skills and Experiences

• Professional education or degree in IT, or relevant work experience
• Experience with relational databases and SQL
• Strong ability to analyze and solve technical problems
• Ability to learn fast and become proficient with unfamiliar systems
• Good analytical, troubleshooting and problem solving competencies
• Target-oriented team player with excellent communication skills
• Proficient communication skills in English and German, both written and verbal

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