DirecciónWith general direction, The Service Support Associate will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.
Essential Job Functions / Responsibilities:
Job Function
Duties
Operational Support & Coordination
- Responsible for emergency parts order execution and entry including price review, delivery, release and work scope/planning activities.
- Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
- Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
- May perform basic inventory transactions, including physical inventory processing, as instructed.
Supply Chain Activity
- Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
- Enters purchase orders handles transactional discussions to/with suppliers.
- Understands MSDS guidelines and practices and applies them to customer orders and requests as executed.
- Completes import and export compliance administrative paperwork.
Customer Service
- Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other stakeholders.
Professional Degree Requirements:
- Basic education diploma required
- Associate’s degree or higher preferred, in relevant field
Experience Requirements :
- Minimum of 2 years relevant, industry related work experience or an equivalent combination of education and experience
- Understanding or work experience with Fisher and Final Control products preferred.
- Strong (English) communication skills both oral and written
- Demonstrated ability to quickly learn proprietary systems
- Ability to prioritize competing demands
- Provide support outside normal working hours on various projects when necessary
- Proven skills in data extraction, manipulation and presentation
- Attention to detail and critical thinking skills
- Ability to prioritize and multi-task effectively
Technical Knowledge Requirements:
Experience with Emerson Flow Controls in a Buyer/Planner or CODT/CDDT position highly preferred.
Traits & Skills:
- Strong organizational skills
- Strong interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Demonstrated capability to think critically to problem solve
- Strong attention to detail
- Knowledge of machining theory, and how it applies to valve repair
- Reading and understanding of machining drawings
- Attention to detail and accuracy
- Self-driven, proactive, dependable, and accountable
- Effective oral and written communication skills
Job Competencies:
- Communicates Effectively
- Action Oriented
- Drives Results
- Customer Focus
- Collaborates
External Stakeholders:
- Third Parties and service suppliers (indirect, agencies, etc.).
Internal Stakeholders:
- Functional Managers in the US.
- Local functional leaders and managers in Mexico.
- North America Service Organization team.
- Regional Machining Centers.
- Premier Service Providers
Work Environment / Conditions
- Closed office environment – manages confidential files and conversations.
- Regular lighting and office ergonomics.
