POSITION SUMMARY

The Manager Carrier Management leads a team of both local and virtual employees’ responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer, deliver a quality experience, and meet organizational financial targets. They are responsible for employee hiring, onboarding and ongoing performance management and development. The Manager, Carrier Management builds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities, in order to position their capacity team to deliver on expectations. They champion both capacity and organizational transformation by leading effective change management within their team.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

• Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution or remove barriers when appropriate

• Encourage employee feedback through formal and informal channels (engagement survey, manager feedback). Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement

• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations

• Plan employee schedules to ensure coverage. Monitor weekly hours to manage personnel and overtime costs

Business Strategy and Execution:

• Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics. Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner

• Drive adoption and participate in strategic carrier procurement strategies (i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.) by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options

• Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results

• Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions. Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals

• Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals. May act as a subject matter expert in communicating with various internal stakeholders

• Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

• Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

• Participate in and/or lead functional projects as needed

Relationship Management:

• Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships

• Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution. Stay apprised of business needs and changes, business opportunities and customer expectations. Partner on problem resolution and work together on continuous improvement. Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver. Keep internal partners apprised of capacity strategies, initiatives and changes

• Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

QUALIFICATIONS

Required:

• High School Diploma or GED

• Minimum 3 years of related logistics experience; capacity experience preferred

• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university

• Previous supervisory or team leadership experience

• Passionate about leading people and diligent in driving engagement and performance improvement

• Previous C.H. Robinson commercial or capacity experience

• Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence

• Experience managing cross-functional projects

• Comfortable and capable in presenting to both internal and external audiences

• Proficient in Microsoft Office Suite of programs

• Excellent time management skills, with the ability to quickly adjust individual or team priorities based on business needs

• Values a diverse and inclusive work environment