Manager - Digital Projects

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Marketing – Manager

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Job Title:

Manager – Digital Projects

Organization:

Marketing Services

Business / Functional Area:

Lilly Marketing Studios

This is a manager role within the Lilly Marketing Studios (LMS) Digital Projects team responsible for the digital campaign tactic development in house.

The Manager will oversee and be accountable for working with marketing teams, Agencies & Creative Services teams to conceive, design, develop and deliver digital marketing tactics for Lilly USA brand teams.

Role Description:

This role will manage a team of Digital Project Managers and Digital Production Leads as direct reports and provide support for their individual development and career path progression, along with providing technical & project management guidance. The team size would be around 12+ associates depending on their business unit requirements.

Key Objectives/Deliverables:

This role is directly responsible for the performance management and a development plan for the team members.

Responsibilities:

• Partner with stakeholders from Indianapolis Digital Team for operations excellence & talent development
• Accountable for the delivery of digital tactics (Digital – E-mailers, Banner Ad, IVAs, VAEs) for LMS
• Accountable for the success of Lilly Marketing Studios relative to digital production
• Accountable for the development of consistent and repeatable operational capabilities and methodologies
• Provide oversight and technical direction to Digital Project Managers and Digital Production Leads/Associates
• Ensure all tactics maintain the highest standard of quality
• Establish and foster relationships with Lilly Marketing Studios partners, leaders and marketers
• Serve as an escalation point for tactic development issues
• Ensure compliance as per Customer Information Quality (CIQ) & Lilly Design System
• Ensure delivery and support of reliable digital marketing solutions in support of launches and brands
• Represent LMS Digital in governance discussion and decisions, partnering closely with LMS business teams and Vendor teams as appropriate
• Influence global counterparts on US digital development needs and integration points that impact global platforms
• Actively shape Lilly policies and procedures governing digital channels to deliver ongoing compliance with minimal bureaucracy optimized to customer value

Leadership Development and Coaching:

• Cascade & customize company & LMS goals for individual team members and track them as needed and provide support to achieve them
• Conduct PM reviews/ check-ins to evaluate performance (including timelines and quality objectives), business results, impact, and compliance
• Have regular meetings with reporting manager (Associate Director) and discuss about their direct reports
• Appropriately manage the workload of direct reports; monitor project timelines and quality and communicate priorities to direct reports
• Provide input on employee development, talent assessment, and keep the reporting manager aware of all the above behaviors on a regular basis
• Encourage appropriate rewards for deserving individual/group performance and results
• Ensure all direct reports are compliant with company policies, procedures, and regulations, and most importantly training needs

Minimum Experience/Personal Skill Requirements:

• Prior experience in team leadership is mandatory with developing Digital assets for the team. This role requires a thorough understanding of coding best practices in front end development mainly using HTML/ CSS/ JavaScript. The role would also require having a strategic understanding of platforms such as Adobe/ Salesforce/ etc. and have a well-rounded expertise of setting up IT platforms for the organization.
• Should be proficient in Project Management frameworks (Waterfall & Agile)
• Should have at least 3-6 years of experience in people management
• Coach, manage and develop a team of creative problem solvers
• Identify, recruit, and select top talent
• Live the Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
• Embrace and champion change
• Demonstrated ability to appropriately escalate when issues arise
• Use situational leadership to adapt leadership style for everyone
• Monitor employee engagement and team health
• Manage new-hire onboarding process
• Utilize myPM process to operationalize organizational goals for team members
• Utilize Coaching Framework
• Partner with direct reports to create individual development planning/action planning
• Serve as trusted career advisor, and work with HR to identify career opportunities as appropriate
• Conduct effective one-on-one coaching sessions using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill, and performance gaps.
• Know processes, brand strategies and tactics, and support resources
• Understand culture, organizational structure, roles, and practices, including strong knowledge of how Marketing Operations fits into bigger picture of Marketing Services and the organization
• Understand outside agency structures and processes
• Know products and services and disease states
• Model strong knowledge of tactic lifecycle
• Demonstrate knowledge of tactic types and associated requirements
• Actively participate in deviation investigations
• Show knowledge of systems, software, tools, and Supervisor resources
• Exhibit knowledge of healthcare environment and regulated industry practices
• Ensure quality, speed, value, and compliance throughout the Customer Information Materials Lifecycle
• Follow basic project management when leading special projects
• Identify improvement opportunities and remove barriers
• Partner effectively across functions
• Conduct capacity planning and resourcing
• Uphold policies and procedures
• Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
• Facilitate shared learning forums to identify challenges and establish best practices across the team
• Good to have.
• Working in a Pharma Marketing Operations setup
• Project Management related Certification(s)

• Education Requirements:

• Master’s degree in a Business Management/ Pharma/ Social Sciences/ B.E./ B. Tech

Other Information:

Some travel required (0-10%)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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