Manager, Enhanced Due Diligence

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

Stripe is looking for a leader to join its Financial Crimes Operations team. This role is directly responsible for growing and coaching financial crimes investigations teams across EDD/PEP and will help Stripe detect and mitigate financial crimes risks. This leader will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep understanding of fraud prevention and controls, be able to move quickly, and be passionate about delivering an incredible user experience

Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates 
  
• Guide your team in completing Enhanced Due Diligence reviews and identifying money laundering, reputational risk, terrorism financing, and/or sanction risks 
  
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
  
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
  
• Provide guidance and coaching on risks that are relevant to all of Stripe’s geographies, i.e., North America, Latin America, Asia Pacific, and European markets
  
• Build a great culture and ensure team members are happy, effective, and growing in their career
  
• Set clear goals and direction, and provide regular feedback on team members’ performance
  
• Be data-driven in your analysis of performance, and in your decision making
  

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Minimum of 5 years experience leading financial crimes teams and minimum 3 years experience in directly leading an EDD/PEP team
  
• Experience with payments, risk, compliance, and/or financial services industry operations
  
• Expertise in EDD and PEP workflows and best practices
  
• Excellent written and verbal communication skills in both English and Spanish
  
• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
  
• Experience in delivering weekly and monthly business metrics and reporting
  
• Background of identifying and remediating quality gaps in team performance
  
• Passion for process improvement and innovation
  

Preferred qualifications

• Experience in building and scaling new teams from zero 
  
• Experience operating in a high growth technology company
  
• Knowledge of financial crime regulatory frameworks such as BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
  
• Familiarity with the financial crime technology stack (including Identity Verification, Name Screening, Adverse Media and Open Source Searches platforms) 
  

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.