Program Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are looking for an experienced Program Manager to join our leadership team. In this role, you will be expected to drive development for platform features, plan and triage priorities, provide insight on team capacity, and rise to the challenge of balancing business needs while continually improving engineering processes.

This position requires strong leadership, coaching skills, and expert level follow through. You must be able to cut through ambiguity and be comfortable with rapid prioritization/re-prioritization as needed. You will be working with other cross-functional groups that will have varied technical experience, so simple, clear communication is key in this role.

Responsibilities:

• Define & document technical project objectives, scope, and identify dependencies

• Define resource requirements and assist product leadership in allocating resources based on fluctuating priorities

• Report on engineering KPIs & print metrics

• Collaborate with various stakeholders in establishing high-level standards & best practices for delivering software

• Coach engineers to foster healthy team collaboration

• Remove roadblocks & hold a standard of transparent communication

• Works with the product leadership team to educate engineers on how their contributions impact business goals.

• Work with external teams to understand requirements and help form stable and secure solutions to complex problems

• Identify & solve for inefficiencies in engineering processes, processes that touch engineering, and tech

• Listen to and advocate for the Engineering team; work with the leadership team to find & implement solutions to resolve concerns or requests

Required Skills:

• Bachelor's degree in a relevant field

• 5+ years of acquirer/banking experience

• 3+ years experience leading cross-functional software projects

• Experience in leading product development from start to finish

• Ability to see the big picture, while navigating technology and partner development decisions and tradeoffs

• Experience working in an agile/scrum environment

• Advanced verbal and written communication skills to present ideas and concepts effectively.

• Experience of the following is highly desirable: JAVA 1.7 & higher, messaging system, Tomcat, Linux, HTTP, SOAP/REST Web Services, XML, JSON

• Working experience with Middleware architecture such as JMS, Azure Service Bus, GCP Pub Sub etc.

• Good experience with various testing frameworks 

• Solid understanding of API and integration design principles

• API focused integration design and patterns experience for the web

• Experience implementing requirements of the API layer like security, custom analytics, throttling, caching, logging, request and response modifications etc. using API management platform.

• Experience with designing and developing API proxies and REST APIs using API Management platform.

• Experience with converting web services from SOAP to RESTful or vice-versa, using API management platforms.

• Knowledge of Agile and DevOps methodologies.

• Significant experience designing, deploying, and supporting production cloud environments, such as Google Cloud (GCP) and private cloud environments.

• Experience creating custom policies in Java, JavaScript, Node JS, Python etc. in API management platforms.

• Expertise in configuring the Apigee Private Cloud platform, including keystores, truststores, and KVMs.

• Ability to apply security, throttling, OAuth 2.0, TLS, certificates, KeyStore, and Trust store for the Apigee platform.

• Experience with CI/CD Tools (Jenkins, GitHub) for Apigee proxies deployment automation.

• Hands-on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML).

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.