Dirección
forma de trabajoMain Duties
- The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Coordinator:
- May analyze data on quality and vendor performance, produces statistical quality reports and creates related documentation on RCA, QIP and CAPAs - with limited support from Managers. Plans and coordinates LQAs, analyzes scores and follows up with resources on fails results - with limited support from Managers.
- May educate resources on LQA arbitration workflow and best practices, provides support during arbitration process. Escalates if any reply is delayed.
- May monitor results and follow up with resources where quality expectations are not met.
- Analyze RCAs provided by resources and request clarifications, as necessary. Provides support to resources with regards to preventive and corrective actions.
- Is responsible for completion of tasks & responsibilities within the assigned function stream.
- May own a portfolio of designated accounts and support with data analysis for conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing documentation.
- May support the development of new processes and assess current processes to lead and drive process improvements.
- Coordinates and/or supports the delivery of trainings to internal and/or external resources.
- Analytics, Reporting, Knowledge and Asset Management.
- May contribute to preparation of presentation for QBRs or other Quality initiatives.
- May analyze data or create reports related to performance, trends, and other statistical quality reports.
- May maintain language assets (creation and maintenance of glossaries, style guides, TMs, etc.).
- May execute the quality framework initiatives.
- Organizes and hosts meetings with different stakeholders as applicable - with support of Manager.
- Authors and sends communications to external resources regarding process or specific changes.
- Collaborates and coordinates across all Quality Focus areas as required.
Depending on Focus Area:
Training and support
Communication
