DirecciónDescription :
Mercer Operations & Technology Voluntary Benefits is seeking candidates for the following position based in the Mexico City.
Senior Client Account Consultant Voluntary Benefits
What can you expect?
- The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicing
- The CAC functions as the central point of communication in the department acting as a liaison between various departments and functional areas
- The CAC consults with the Client Executive / Program Manager in the day-to-day client needs
- They also proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs
- Apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement.
What is in it for you?
- An opportunity to work in a fast growing, innovative company with excellent career opportunities that is the world’s leading professional services firm in risk, strategy and people .
- Be part of a multinational team.
- Opportunity to engage across Mercer businesses to understand and deliver the whole firm.
- World-class training opportunities for personal and career development
- A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges.
- A culture, where diversity is embraced and you are celebrated and appreciated for who you are. At , we believe that diversity, equity, and inclusion power us to do what we do best : protect and promote possibility by helping colleagues and clients grow and communities thrive.
- Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
- Opportunity to engage with a team of diverse thinking leaders and other areas of Marsh business across the globe to understand the full scope of client relationship and service.
- A culture of internal mobility, diversity, inclusion, and collaboration.
- Flexible work opportunities for work / life balance.
- We are a people business and we build genuine relationships founded on trust.
We will count on you to :
- Provide knowledge concerning the client’s needs and partners with the Client Executive / Program Manager to complete projects.
- Handles more complex client issues and makes recommendations by utilizing client service and administration expertise.
- Mentor and provide feedback internally to other team members.
- Implement marketing plan for the communication of the client’s program to its employees.
- Monitor all projects to make sure they are on track to ensure commitments are kept and accomplishments realized.
- Evaluate current processes and determine new solutions and process improvements to create an exceptional employee experience.
- Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the client.
- Maintain client required business documentation regarding the client
- Manage escalated participants issues in partnership with the Client Service Analyst to identify any trends or process improvement needs.
What you need to have :
- BA / BS degree preferred
- Proven project management skills or benefits administration experience
- Professional demeanor with strong communication and organizational skills
- Self-motivated with the ability to handle multiple client projects and meet defined timelines.
- Results oriented with the demonstrated ability to follow-through on client issues to resolution.
What makes you stand out :
- Ability to manage multiple projects simultaneously
- Excellent analytical and organizational skills.
- Strong relationship building and project management skills.
- Experience working with large complex organizations
- Prior benefit administration experience
