DirecciónSenior Customer Trust Analyst
Are you the type of information security professional with a deep interest in meeting the needs of customers? The Customer Trust team is seeking a team player in our Mexico City office who excels at analyzing security requirements and drives to bring forward the critical information to provide customers assurance of the security of their data. Through the Premier Customer Program, you will as a new kind of customer partner joining the know-how of Information Security and the relationships of our Commercials teams to support customers growing trust in our solutions.
About the Role
In this opportunity as a Senior Customer Trust Analyst, you will be responsible to:
- Provide critical support for a new program that meets the compliance and assessment needs of top customers to meet program goals.
- Coordinate the collection and preparation of security responses and documentation for timely delivery to client.
- Organize materials for customer presentation and storage for additional engagements.
- Continual contribution to the development of key support resources for support key products and customers in collaboration with the program lead.
- Ensure engagement tracking meets program requirements.
- Record engagement notes and action items for customer sessions.
- Meet with our customers to support virtual on-site audits and respond to enterprise and product level questions.
- Build upon the Information security knowledge-base and collaborate with internal and external stakeholders.
- Support the automation tools already being used and identify solutions to increase their utilization for research and population of relevant information.
- Support and respond to customer inquiries focusing on Thomson Reuters Information Security posture.
About You
You’re a fit for the role if your background includes:
- Bachelor's degree.
- Fluent English.
- Deep familiarity with security risks and controls
- Experience with security control frameworks and requirements.
- Excellent communication skills to communication technical details with intention
- Driving for clarity and technical understanding of security posture
- Professional presentation and confidence to engage with important customer contacts.
- Analyze and determine.
To apply, please upload your updated resume in English.
Location: CDMX
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-EG1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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