Senior Manager, Employee Connection, Latam

Your New Role

Warner Bros. Discovery (WBD) is searching for a Senior Manager, Employee Connection to join the Global Business Services (GBS) People & Culture (P&C) Operations team. This role will manage WBD’s P&C Employee Connection and Workforce Administration (WFA) onsite team members based in Mexico, Argentina, BrBraziland Chile who support People & Culture (P&C) Services and (P&C) Partners in the Americas with position and employee data management. This Manager role oversees day-to-day processes, recommends and builds processes as part of the continuous improvement journey, participates as a subject matter expert in meetings and on special projects around WFA and EC, and assists internal and external clients and P&C Partners with questions and concerns. 

The EC and WFA teams are the primary data owownersf employee data in Workday HCM. The team processes transactions for HR employee data such as position management, hires, rate changes, promotions, transfers, terminations, and data corrections in our Workday HCM or another local system, audits, and analyzes data to maintain data quality and ensure data accuracy. They are the system and process experts as it pertains to employee data and transactions. 

Your Role Accountabilities

• Oversee the day-to-day EC and WFA activities for the teams based in Latin America. 

• Participates as a member of the global GBS P&C Ops management team and assists in setting goals, processes & procedures across the global teams (Hyderabad, India, Mexico City, Mexico, Warsaw, Poland, and the US among others). 

• Creates & drives individual team objectives & expectations that align with overall division and Company goals. 

• Act as primary support for various P&C teams in the Americas across WBD and provide secondary support to UK, Europe, and Asia Pacific regional teams. 

• Reviews, analyzes, and audits data for completeness and accuracy. Run and distribute monthly reports & Ad/Hoc reports to divisional & P&C management as needed. 

• Ensures the team meets service-level agreements and is responsive to client needs. 

• Ensure processes achieve full compliance with policy and control environment including data privacy and SOX, reand spond to requests for audits and government inspections. 

• Mentor and provide guidance to team members related to work performance and opportunities to gain additional skills. 

• Coordinate with the technology team to implement and/or research new ideas for system enhancements or troubleshoot system issues. 

• Make decisions/recommendations around system configuration of foundational HCM data, keeping in mind how any system changes impact the day-to-day activities of the team.

• Act as final escalation before WFA Lead to respond to requests for assistance and guidance on processes from internal and external peers and clients. 

• Manage team members who process Data Correction requests from the field or because of internal audits.

• Represent Latam WFA & EC teams as subject matter experts in meetings and during large & small projects. 

• Assist with Change Management efforts as the result of process change, including the creation of process documentation. 

• Complete Performance reviews for direct reports to include feedback on performance objectives and expectations. 

• Find opportunities for process improvement/efficiencies and implement as appropriate. 

Qualifications & Experience

• Bachelor's degree in Human Resources or related field

• Fluent in English 

• Experience with Human Resources administrative or related experience required, preferably with supervisory responsibilities from a global entertainment environment. Must be able to maintain confidentiality and use confidential information appropriately. 

• Experience with Workday HR/payroll or other SaaS payroll tools preferred (SAP or PeopleSoft), including EIB data loads. Strong skills required with Outlook, Excel, Word, and PowerPoint. 

• International experience is required, specifically in a role supporting the US, Canada, and Latin America.