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Senior Product Manager AI&ML
Apply locations Mexico City time type Full time posted on Posted 30+ Days Ago job requisition id P743421About the team
Eager to reinvent the way people find their next home? The Zillow Search & Discovery Artificial Intelligence (AI) team leads the development of novel models and experiences that aim to radically simplify the level of effort it takes buyers and renters to find their next home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich content and insights. We work alongside designers, engineers, scientists, marketers, and researchers to make this happen.We build upon a foundation of quantitative and qualitative understanding of our users to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with talented applied scientists, engineers and Product Managers, partnering closely with teams across Zillow to deliver a highly tailored, trusted search and discovery experience for millions of customers. Acerca del equipo
¿Estás ansioso(a) por reinventar la forma en que la gente encuentre su próximo hogar? El equipo de Inteligencia Artificial (IA) de Zillow Search & Discovery lidera el desarrollo de nuevos modelos y experiencias que pretenden simplificar radicalmente el esfuerzo que supone para compradores e inquilinos encontrar su próximo hogar. Nuestro objetivo es reinventar la búsqueda de vivienda a través de experiencias altamente personalizadas y fluidas, enriquecidas con contenidos e información únicos. Para ello, trabajamos con diseñadores, ingenieros, científicos, especialistas en marketing e investigadores.
Partimos de una base de conocimientos cuantitativos y cualitativos de nuestros usuarios para probar, iterar y lanzar rápidamente experiencias de cliente en el mayor mercado inmobiliario online de Estados Unidos. Nuestro equipo está formado por talentosos científicos aplicados, ingenieros y gestores de productos, que colaboran estrechamente con todos los equipos de Zillow para ofrecer una experiencia de búsqueda y descubrimiento altamente personalizada y de confianza para millones de clientes.
About the role
Are you passionate about using AI to reinvent and radically simplify home shopping? We are seeking a Senior Product Manager to work directly with our Discovery AI team to oversee tailored, proactive discovery experiences for millions of buyers and renters. You will bring strong technical expertise and a comfort working on machine learning-powered products, along with a keen strategic product sense and passion for solving problems with a customer-first approach. Day-to-day, you will oversee the models and experiences driving personalized discovery, helping millions of customers find “the one” through ‘a-ha’ moments powered by a deep understanding of the home and the customer.
Define “big problem” spaces and opportunities for buyers and renters to receive proactive, tailored content and updates that help them efficiently find the one
Deliver impact and results by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts to business strategies
Oversee a cross-functional roadmap spanning investment in customer experience, machine learning models, and infrastructure
Partner with internal teams to understand needs and requirements, translate them into concrete plans and priorities, and partner with researchers, designers, applied scientists, and engineering teams to deliver on those plans
Communicate and collaborate by articulating the “why” and 'what' customer problem to solve, partnering with others, and balancing their point of view with solicited input of others
Inform strategy by monitoring competitors, understanding customer needs and technical designs of products to serve them
Mobilize your teams to do their best work by providing clear direction, handling dependencies, removing blockers and applying effective operating rhythms
Acerca del puesto
¿Te apasiona utilizar la IA para reinventar y simplificar radicalmente la compra de viviendas? Estamos buscando un Gestor de Producto Senior para trabajar directamente con nuestro equipo de Discovery AI para supervisar experiencias de descubrimiento personalizadas y proactivas para millones de compradores e inquilinos. Aportarás una sólida experiencia técnica y te sentirás cómodo trabajando en productos impulsados por aprendizaje automático, junto con un agudo sentido estratégico del producto y pasión por resolver problemas con un enfoque centrado en el cliente. En el día a día, supervisarás los modelos y experiencias que impulsen el descubrimiento personalizado, ayudando a millones de clientes a encontrar 'el elegido' a través de momentos 'a-ha' impulsados por un profundo conocimiento del hogar y del cliente.
Definir espacios de 'grandes problemas' y oportunidades para que compradores y arrendatarios reciban contenido y actualizaciones proactivos y personalizados que les ayuden a encontrar eficientemente el hogar ideal.
Crear impacto y resultados definiendo métricas de éxito, analizando datos para obtener información, priorizando qué construir y coordinando con los equipos asociados para alinear los esfuerzos con las estrategias empresariales.
Supervisar una hoja de ruta interfuncional que abarque la inversión en experiencia del cliente, modelos de aprendizaje automático e infraestructura.
Colaborar con los equipos internos para comprender las necesidades y requisitos, para luego traducirlos en planes y prioridades concretos, así como colaborar con investigadores, diseñadores, científicos aplicados y equipos de ingeniería para cumplir dichos planes.
Comunicar y colaborar articulando el 'por qué' y el 'qué' del problema del cliente a resolver, asociándose con otros y equilibrando su punto de vista con las aportaciones solicitadas a los demás.
Informar la estrategia mediante el seguimiento de los competidores, la comprensión de las necesidades de los clientes y los diseños técnicos de los productos para atenderlas.
Movilice a sus equipos para que hagan su mejor trabajo proporcionándoles una dirección clara, gestionando las dependencias, eliminando los bloqueos y aplicando ritmos operativos eficaces.
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
This is a high-priority problem space, and the team needs a strategic, innovative, and self-starter PM who has experience with building for scale.
5+ years in a D2C/B2C product management role, with proven ability leading and testing products at scale (millions of customers)
Strongly technical sense, with an ability to understand technical problems and solutions, and brings experience deploying modern AI and ML techniques
Clearly articulates customer needs, understands designs of features to inform development, and evaluates how the feature is meeting the needs of the customer and the business to make feature decisions
Demonstrated ability to understand and discuss business strategy, UX, and technical concepts and manage tradeoffs
Effective communicator (written and verbal). Able to communicate effectively with both business and technical teams
Exceptional stakeholder management experience and maintains strong relationships by involving the right people at the right time throughout the development process .
The ability to work in a fast-paced, agile and collaborative cross-team environment
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.
¿Quién eres?
Se trata de un espacio con problemas de alta prioridad, y el equipo necesita un PM estratégico, innovador y con iniciativa propia que tenga experiencia en la construcción a escala.
Más de 5 años en un puesto de gestión de productos D2C/B2C, con capacidad demostrable para dirigir y probar productos a escala (millones de clientes).
Sentido técnico fuerte, con capacidad para comprender problemas y soluciones técnicas, y aportar experiencia en el despliegue de técnicas modernas de IA y ML (aprendizaje automatizado/ Machine Learning).
Expresa claramente las necesidades del cliente, comprende los diseños de las funciones para informar el desarrollo y evalúa cómo la función satisface las necesidades del cliente y del negocio para tomar decisiones sobre las funciones.
Capacidad demostrable para comprender y debatir la estrategia empresarial, la experiencia del usuario y los conceptos técnicos y gestionar las compensaciones.
Comunicador eficaz (escrito y oral). Capaz de comunicarse eficazmente con equipos técnicos y empresariales.
Experiencia excepcional en la gestión de las partes interesadas y mantenimiento de relaciones sólidas, mediante la participación de las personas adecuadas, en el momento oportuno, durante todo el proceso de desarrollo.
Capacidad para trabajar en un ambiente laboral en equipo, ágil, rápido y colaborativo.
Conócenos
Zillow está reimaginando el sector inmobiliario para que sea más fácil desbloquear el siguiente capítulo en la vida.
Como el sitio web inmobiliario más visitado de Estados Unidos, Zillow y sus afiliados ofrecen a los clientes una experiencia a la carta para vender, comprar, alquilar o financiar con transparencia y un servicio integral casi perfecto. Millones de personas visitan Zillow y sus sitios afiliados cada mes para comenzar su búsqueda de vivienda, y ahora pueden confiar en Zillow para ayudarles a terminarla - y no importa en qué trabajo estés, desempeñarás un papel fundamental para hacer realidad esta visión.
Este puesto se ha clasificado como puesto de teletrabajador. Los teletrabajadores no tienen un lugar de trabajo permanente en una oficina corporativa y, en su lugar, trabajan desde una ubicación física de su elección que debe ser identificada ante la Empresa. Los empleados pueden vivir en cualquier parte de México, pero preferentemente en la Ciudad de México, ya que fomentaríamos la asistencia a eventos ocasionales en la oficina.
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact us at .
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Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.
