Senior Product Manager

Job Title:

Senior Product Manager

Job Description

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking to hire Senior Product Manager to join our full-time team as full-time employee.

The position requires being a strategic partner with groups across the enterprise including but not limited to Digital Frontline, Retail, Web, Customer Delivery, and Marketing, etc. Championing new feature initiatives based on industry best practices, supporting cross functional initiatives, and supporting ongoing operations and mentoring Product Managers are daily responsibilities required in the role.
Success will be measured through increases in brand and product engagement, generated marketing leads, and increased customer engagement/loyalty

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions
Manages complex areas/products/features in systems managed by Frontline Product Management, and held accountable for results.
Identifies and recommends features/enhancements and develops strategies accordingly.
Work closely with senior leadership to develop product roadmap for areas owned and prioritize features and projects based on resources and ROI impact.
Leads and drives key high-impact initiatives assigned by senior leadership and acts as the product evangelist to build awareness, understanding and support of the product and its features cross-organizationally.
Use a variety of methods to develop ideas and concepts (e.g. storyboards, personas, story mapping, wireframes, prototypes, etc.), write user stories, and partner with multi-disciplinary teams to integrate design outputs into business and strategic context
Manages large-scale innovative strategy, oversees the development of business plan, roadmap, and timeline to drive from concept to adoption.
Engage key stakeholders (e.g. business, design, production, etc.) to deliver new product features and enhancements to improve user experience, while driving a cultural shift to agile development.
Assesses organizational readiness to support new products, technologies, and acts as Web Strategy team representative for deployments. Provides direction to agencies and 3rd parties.
Conducts competitive and industry best-practice analysis, monitors web industry trends, and makes recommendations that impact overall 2-3 year strategy/roadmap built by senior leadership.
Provides mentoring and coaching to lower level Product Managers and Business Analysts in all aspects of Product Management methodologies and deliverables.

6+ years product management in business process, frontline systems, working with developers, engineers, UI designers, QA and other cross functional groups
6+ years creating and writing effective program and creative briefs, business requirement documents, use cases, user stories, wireframes, customer flow diagrams, test cases, functional requirements and business cases for large projects
6+ years user interface & site architecture experience including business requirement document development
Experience using Agile development practices including Rally or JIRA to manage workflow, working in Scrum Teams, and Sprint Planning
Proficient in Excel, Word, Outlook, Powerpoint and Visio, and design software
Solid knowledge of middle layer and back-end system integration
Competency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies 
Ability to monitor business intelligence data and provide recommendations for website enhancements
Working knowledge of HTML, XML, scripting, .NET, ASP and other current technologies
Experience with effective Market Analysis and Research, Performance Analysis, Products/Services Innovation & Development, Product/Services Management, Business Case Analytics, Brand Management, Co-Marketing, Communications Management, Agency Management, Digital Tools Development
Strong analytic/financial skills to drive business case modeling and decision making
Excellent verbal and written communication skills with demonstrated public speaking and presentation comfort/skill and experience.
Effective mentoring and onboarding of other team members
Desired
strong API experience and some AEM expertise
3+ years agile development and workflow management
eCommerce experience
Call Center Experience
Frontline (Call Center, Retail, etc.) UI Design
Education Minimum Required : Bachelor’s Degree, Design related preferred, Quantitative discipline or eq. work experience

Lead development efforts on native mobile apps across different iOS platforms
Define, analyze, and document Enterprise Mobility Architecture
Create technical documents like architecture views, technology architecture blueprints and design specifications
Strong written and oral English communication skills.

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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