DirecciónAbout the Role
Location: Mexico City - Hybrid work. We are seeking a Senior Manager - Service Applications Manager. The Ideal resource should have good understanding of one or multiple functional modules. The Resource should have experience of working in SAP Operations setup with good understanding of ITSM Processes. Prior experience of working in pharma industry will be added advantage. This role will work directly with DDIT and APD team and reports to the Director APD LDC Operations Lead
APD ERP Operations Services. Work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do. Science, innovation & technology are central to the Novartis mission of caring & curing patients. We have a clear understanding and deep commitment that IT will be a critical factor in our future success. Your responsibilities • Oversee end-to-end delivery of automation activities and ensure their stability, integrity and business continuity. Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs. • Launching of innovative technology solutions across Novartis at scale.
• Developing business impact and value generated from TT solutions.
• Adopting and developing Agile methodology, productization and DevSecOps practices.
• Ensuring operations stability and effective risk management.
• Providing and validate efforts and feedback on customer experience.
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
• Degree in Information Systems, Computer Science, or equivalent technical field.
• +7 years of Hands on experience working in One or More SAP Functional modules - SD, MM, APO , PPQM or any other Supply chain modules.
• Prior experience of working in SAP Operations preferably as Service operations expert / Team lead etc
• Good Understanding of ITSM Processes
• Vendor management Skills , Experience of working with External Vendors & managing them
• Good English verbal & written Communication Skills
• Good Stakeholder management Skills
• Self-motivated with Ability to work Independently.
• Good Collaboration Skills Good to Have • Knowledge or experience of SAP S/4 HANA
• Experience of working in Pharma industry
• Knowledge of ABAP , Interfaces , Security. Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what's possible when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis!
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Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
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