DirecciónThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing, distribution, and transportation services in North America. Our technology enables a North American distribution network spanning the United States, Canada, and Mexico, with services that include transloading, automated conveyer sortation, and distribution with an emphasis on retail, wholesale, and e-commerce fulfilment.
The Fulfilled by Maersk (FbM) division, a vital segment of Maersk's vision, spearheads the development of innovative technologies. These technologies enhance customer fulfilment and logistics through automated, end-to-end digital journeys, providing access to streamlined products and services. Our team is focused on integrating data, systems, and processes, supported by scalable digital infrastructure and APIs.
Position Description:
Our Warehouse and Depot Platform team is looking for warehouse technology subject matter experts who will provide technical leadership in standardizing our warehouse devices (label scan devices and label printers) inventory, driving large scale hardware technical debt replacement initiatives, and guiding cross functional teams through complex customer implementations and challenging cure periods.
The right candidates for these positions will possess a detailed understanding of technology in a Warehouse operational environment, having earned this experience through a career spent on-site supporting operational teams with reliable hardware/software integrated platforms.
We are large organisation that generates a steady stream of improvement initiatives, business growth opportunities, and challenging operational situations, which require an ability to comfortably manage multiple, and often competing, priorities simultaneously. This is a fast-paced environment where continuous improvement is required.
These regional positions work in concert, but remotely, with our local technology support teams in each country where we have operations, however candidates must be prepared to travel extensively (up to 50% of the time) throughout their assigned geographical territory.
Service Ownership of Warehouse Technology
Listed below are some of the key responsibilities our Senior Engineers take on. However, we work in an Agile environment, making this a superb opportunity for you to carve this role for yourself:
- Drive asset inventory accuracy, device and vendor evaluation/selection, and modernisation roadmap for our warehouse devices within an assigned geographic territory.
- Experience with scan devices and Label Printers for vendors
- e.g. Zebra, Symbol, Motorola, Honeywell, with Android and WinCE
- Experience with remote monitoring tools/applications that interface with scan devices and Label Printers
- e.g. SOTI, Flexera
- Take ownership to guide cross functional resources through complex technical challenges which occur when operational services are being impacted by hardware failures, network outages, and application outages within an assigned geographic territory.
- Ensure Maersk governance, frameworks and cybersecurity standards are followed and implemented effectively.
- Maintain a pool of warehouse device and technology installation vendors within assigned geographical territory which can be called upon in emergency situations.
- Provide feedback to vendor management and procurement teams on supplier performance, making recommendations for alternative sourcing of hardware and services.
- Provide technical guidance to Industrial Engineering/Technology teams in their drive to automate our warehouse operations.
- Provide training as needed to technical and non-technical teams for warehouse devices.
End-to-End Tech Accountability Mindset
While reading the following list, please consider that we value your whole skill set and expertise more than a list of “must haves”. If you believe you can aspire to this role, get in touch, even if you don’t currently have everything listed – let’s talk!
- Experience in directly supporting new warehouse technology installation projects, customer implementations project, and direct on-site support.
- Partners with Project Mangers or Operational Managers in coordinating troubleshoot and testing efforts between technical (hardware and application) and non-technical (operational and commercial) teams.
- Drives project technology teams through challenging situations to successfully deliver solutions within promised timelines.
- Validate technology incident level escalation request from service desk (Level 1 Support) before they raise to Customer Engineering teams (Level 2 support).
- Provide constant performance feedback to team members and their managers to ensure positive recognition culture and identifying upskilling opportunities.
- Establish, develop, and maintain key relationships with technical and non-technical leaders within assigned geographic territory.
Technical Expertise
- Experience with warehouse operational technology architectures including OT WiFi LAN (indoor & outdoor), handheld scan device interfacing, label printing services.
- Experience in RF survey, design, implementation & certification
- Perform wireless network assessments, modeling & analysis
- Familiarity with architectural differences for RF propagation
- Experienced with warehouse operational technology architectures
- Knowledge with OT Wireless Devices and vendors. (Cisco – HP )
- Experience in level 1 technical incident triage within an integrated warehouse devices (scan devices and label printers), WAN/LAN network, and the operational process enabling applications (WMS/YMS)
- Experience with Warehouse, Container Depots and/or Cold Storage operational processes and enabling WMS/YMS applications (Manhattan Scale and Korber/HighJump.
- Application configuration experience on handheld scanning devices
- Proficient with test equipment including RF sources and spectrum analyzers.
Position Accountabilities
- Stability metric improvements as measured by reductions in number of reported warehouse technology incidents
- Maintain high-level technical specification/design documentation for each of the sites in regional scope.
- Speed to resolution improvements as measured by reductions in the average and maximum time to resolve reporting incidents.
- Technical Debt budget adherence as measured by actual spend deviation from released funding.
- Technical Debt remediation as measured by net reduction in number of end-of-life units in operation.
- Positive qualitative input from key operations, commercial and technical stakeholders, specifically in times of high urgency and high complexity problem solving.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks and/or lunch periods. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; and carrying light items such as papers, books, or packages of up to 25 pounds. Should be able to hear &speak using phone/headset to communicate with customers; be able to navigate, view &enter information on the computer.
As a performance-oriented company, we strive to always recruit the best person for the job - regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
We’re building a culture where everyone can feel at home. We don't just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, we succeed as one global team.
We actively work to address systemic bias and support representation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at:
This is a big moment for us – we have a clear vision for the future of global trade and there’s never been a more exciting time to take part.
Are you ready?
