Web Production Manager

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of "Web Production Manager"

Role purpose:

The Web Production Services offers content management services within Digital Production Services. The department supports the Group’s businesses and functions to effectively deliver messages digitally through HSBC public websites and intranets.  

The primary role of a Web Production Manager (WPM) is overall management and accountability for designated team, websites and website owners. The role will be the point of contact for stakeholders on their day-to-day requirements and serve as first line of escalation. The role will be the final approver in the content publishing workflow – and therefore bear ultimate responsibility in safeguarding quality standards and integrity of content published on HSBC websites based on the website owners’ specifications.

The role entails management of production initiatives and oversee delivery of the team including accessibility check, content related search engine optimisation requirements, tagging, support IT and emergency deployment tests, incidents management and publishing risks, and help administer compliance as required by website owners. The role holder is expected to collaborate with multi-disciplinary teams eg IT, marketing, vendor, and other SMEs to identify technical gaps and resolution.

The role is required to have a level of understanding of content management systems used by HSBC and will have to achieve competency in those systems. 

The Web Production Manager is expected to assist and/or report to the identified chapter lead within the service. The chapter lead will then be responsible for the team’s objectives and performance review, supporting the Production lead in making sure the overall goals and strategic alignment both on the service and business are met.

Principal accountabilities:

·       Guarantee a high-quality of work by reviewing own and team’s output, identify skills gaps, and provide training as needed

·       Ensure delivery of projects according to specification, cost, and timeline by regularly monitoring requirements, planning, and directing production in collaboration with different teams eg IT, vendor, marketing, etc.

·       Assigning work to staff, submit of website related reports and improve production metrics

·       Develop professional and harmonious relationships with different stakeholders through constant communication aimed to obtain a clear understanding of the business strategic objectives, support planning and execution

·       Post-secondary education either at the degree level or a relevant professional qualification (Desired)

·       Experience in managing and implementation of data governance guidelines, procedures, standards, methods, tools and processes

·       Experience in working with data tools, reference data, data frameworks and templates

·       Experience in managing a team which consist of different work types/roles

·       Structured, systematic working style

·       Good stakeholder management skills

·       Good understanding of management information and intermediary/advance reporting capabilities

·       Ability to identify and resolve problems in an effective manner

·       7-10 years’ experience with client-driven industry possibly in financial services

·       Good client handling skills

·       Good command of written and spoken English

·       Maintains composure and professionalism in a fast-paced work atmosphere

·       Flexibility in working different shifts and on weekend when required

·       Proven operations and change leadership experience and the ability to accomplish through others

·       Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations/actions plans across all services provided by the Function

·       Capability to organise and prioritise effectively in order to manage diverse activities globally under tight deadlines and close executive management scrutiny

Experience 

·       Technical expertise on web development, content management systems, and other digital publishing platforms and tools

·       Solid knowledge on CSS, HTML and JavaScript to conduct day-to-day content management activities and oversee the team’s delivery and targets

·       Maintaining best practice in producing online content, in accordance with compliance, and style guides

·       Essential understanding on proofreading and editorial content check

·       Structured and systematic working style in managing tasks assigned as a member, lead and the subject matter expert

·       Restate the fundamentals of website user experience, accessibility standards (WCAG), analytics and SEO practices to enable process and website metrics improvements

·       Work with support teams in addressing production issues through root-cause analysis, risk and impact assessment and create mitigating controls

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 
***Issued By HSBC Electronic Data Process Mexico Private LTD***