DirecciónThe Cash and Trade Proc Analyst 1 is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while processing all regular transfers, payments, trade transactions, and wholesale card activity.
Responsibilities:
- Process all regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows and wholesale card activity
- Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements
- Evaluate and recommend solutions to problems through data analysis, technical experience and precedent
- Anticipate and respond to requests for deliverables with internal and external clients and vendors
- Contribute to and collaborate with cash & trade operations projects as needed
- Develop comprehension of how the cash & trade operations team interacts with others in accomplishing objectives
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous relevant experience preferred
- Fundamental comprehension of financial industry regulations
- Effective verbal and written skills
- Effective communication and analytical skills
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Bachillerato, Lic. trunca o concluida y/o experiencia equivalente.
1 año de experiencia
Mantener llamadas proactivas periódicas con clientes administrados en todas las carteras de Finanzas de Proveedores.
• Mantener el control y medición día a día de los procesos asignados a los proyectos.
• Trabajar con equipos de productos y ventas para abordar y resolver los problemas de los clientes de manera eficiente.
• Mejorar las relaciones generales con nuestros clientes brindándoles soporte personalizado adaptado a sus requisitos comerciales específicos, facilitando así una mejor retroalimentación sobre las revisiones y encuestas de los clientes.
• Mantener conocimiento de los cambios de mejora de productos, políticas y sistemas.
• Debería poder capacitar a los clientes de forma independiente sobre sistemas y procesos comerciales a través de teléfono/Zoom.
• Utilizar el conocimiento técnico para brindar un servicio de calidad y lograr eficiencia operativa.
• Gestión diaria de actividades en proceso, pendientes y relacionadas con el servicio, asegurando el procesamiento y entrega de un servicio de alta calidad a nuestros clientes y socios internos.
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Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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