Bilingual Contact Center Representative

In Maersk, we're not afraid to drive change or reinvent ourselves. It is part of our values and we pride ourselves on our innovation history, but the steady improvement of our capabilities is vital to remain true pioneers in global trade.

As a result, our Global Service Center (GSC) in Asia partnered with the Americas region to create a new GSC based in Mexico City, Mexico and a satellite office in Santos, Brazil. These new locations provide the ideal combination of talent through cultures, functions, mindsets and disciplines to provide quality financial support and unique experience to our customers.

That is why we are currently looking for professionals like you, able to inspire others, to take the initiative, to empower yourself in your processes, to show your ambition and to exploit your innovation to be part of our new GSC centers in the Americas.

At Maersk, we have been able to constantly provide a platform for our partners to grow with a global exposure to various processes, an interfunctional working environment and inclusive collaboration. Through this, we will continue to provide a consistent and improved experience to our customers, while providing the right environment for our people.

Are you ready to leave your mark?

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Job Summary:

The Contact Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey.  This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can generate genuine connections with customers and are passionate for customer experience.

Key Responsibilities:

* Provide world-class customer experience via inbound and outbound calls.

* Resolve last mile delivery logistics problems, assuring customer satisfaction.

* Coordinate communication between customers, delivery teams, stores and/or warehouses.

* Meet customer service KPIs targets.

* Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.

Requirements:

* English Level C1 required

* High School Diploma or equivalent required (bachelor’s degree preferred).

* Minimum 2 years of Contact Center experience preferred (knowledge in retail is a plus).

* Customer Service and/or direct call handling experience.

* Last Mile logistics and/or transportation industry knowledge preferred.

* Ability to work standard work shift between 4:30 AM – 12 AM (Mex) and have flexibility to work holidays and weekends.

* Ability to go to office in hybrid model (3 times a week) if scheduled between 7am to 7pm; if outside of that timeframe, it is work from home.

Technical Skills and Competencies:

* Excellent MS Office proficiency (Excel, Word, and Outlook).

* Sel-motivated and independent work style.

* Ability to work successfully across organizational lines.

* Good verbal, written, and presentation skills.

* Ability to communicate efficiently and provide precise details.

* Organizational and time management skills (multi-tasking and prioritizing).

* Customer-focused and solutions-oriented.

If you have been reading so far, we’re glad to see you are interested. Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!

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Learn more about us

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regards to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

A.P. Moller - Maersk is an integrated logistics company. We go all the way to connect and simplify global trade for a growing world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.