Collections Manager At Mexico Office - Fast Hire

We are searching for a motivated Collections Manager at Mexico Office to join our diverse team at Concord Servicing in Mexico City Mexico City
Growing your career as a Full Time Collections Manager at Mexico Office is an amazing opportunity to develop productive skills.
If you are strong in critical thinking, leadership and have the right experience for the job, then apply for the position of Collections Manager at Mexico Office at Concord Servicing today!
Handles Manager’s Calls as needed. o  Reviews consoles workloads, prioritize work and review the follow-up dates for all collections consoles. o  Participates and provides suggestions regarding our Strategic Planning in the Contact Center o  Reviews weekly and monthly QA and Compliance scores for each team and to ensure team members are performing assigned duties correctly and efficiently. o  Leads each team’s monthly meetings. o  Prepares and schedule all team’s monthly training sessions together with the Supervisors and Corporate trainer. o  Collaborates with Supervisors to administer employee performance reviews, write ups. Coaching sessions, etc. o  Reviews month end reports from Master clients to define the correct strategy to reach goals. o  Prepares monthly meetings with each CC team to evaluate results from previous month, goals, QA and Compliance results, define working strategy, etc. o  Schedules and complete annual performance appraisals with Supervisors. o  Authorizes sure-pays and customer service awards. o  Reviews monthly contests for each h CC team. o  Provides a summary on the call recordings requests from any client. o  Reviews/Supports each Supervisor duties completion. o  Assist sin training and orientation to all new team members. o  Reviews and participates to update client’s parameters. o  Provides performance warnings (write-ups) and offers constructive feedback together with Supervisors. o  Enforces, reviews and collaborates to evaluate current policies and procedures; make recommendations for amendments as necessary. o  Reviews accounts in Management review tier in consoles Requirements Prior collections experience (3+ years) o  Knowledge of FDCPA and State rules and regulations o  Prior Supervisory / Management experience - preferred o  Predictive Dialer experience o  Basic knowledge of Timeshare operations – preferred o  Basic knowledge of Home Improvement operations - preferred o  Business degree or equivalent - preferred o  Basic Computer Skills o  Knowledge of Microsoft Office o  Ability to read, write and speak English fluently.  Bilingual (English/Spanish) a plus o  Good communication skills, both written and verbal o  Leadership experience and the ability to provide support and direction to develop and motivate a team o  Ability to communicate and meet company goals and objectives o  Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary. o  Must willing and able to travel as required by clients/projects Benefits Salary 35,000 pesos Comissions 30,000-40,000 pesos Grocery Bonus 2,000 pesos internet Bonus 400 pesos Life Insurance Medical Insurance Dental Insurance Benefits Law

Benefits of working as a Collections Manager at Mexico Office in Mexico City Mexico City:

● Excellent benefits
● Opportunities to grow
● Competitive salary