Director, Product Management, Identity Solutions Lac

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard’s Cyber and Intelligence solutions help to create a more secure and inclusive digital future with a range of identity, cybersecurity, and AI technologies. Identity solutions help consumers prove who they say they are, easily verifying their identity digitally across multiple touch points and improving the customer experience while also helping to detect fraudulent behavior. Cyber and Security Innovation mitigates risk within and across their business relationships, allowing organizations greater visibility into cyber threats and operational risks to reduce financial losses while saving time and resources. The AI, network, and other services make safety and security smarter and easier, helping financial institutions, merchants, governments, and other partners enhance security and convenience for everyone.

Role
This role will support the continuous development of a digital environment in which merchants and issuers exchange enhanced data through Mastercard’s Identity Check ecosystem, identify the level of risk, and ensure the person behind the transaction is who they say they are. Identity Check is a Mastercard Authentication program leveraging EMV 3DS protocol, enabling greater security and a consistent, user-friendly digital payment experience, reducing fraud, false declines, and unnecessary friction—meeting the need for simple and secure payments.

The right candidate will establish and maintain effective working relationships with internal/external stakeholders and actively support the acceleration of Identity Check adoption in the Latin American & Caribbean region. Additionally, the Director will lead strategic initiatives and execute the Identity Check product strategy, ensuring alignment with the global and regional objectives.

Specific responsibilities include:

From a product perspective:
_Identify, evaluate, and prioritize business cases for new business and product opportunities and build business models to improve Mastercard’s footprint and competitiveness.
_Support external stakeholders (e.g., issuers, acquirers, PSPs, merchants, ACSs, etc.) in properly deploying and adopting the solutions.
_Select and monitor performance metrics that assess product performance, revenue, scalability, and longevity and utilize results to ideate innovative solutions to challenges in the business unit's portfolio or product strategy.
_Develop/improve value proposition for your product suite and key customer segments.
_Lead the Product Management Excellence (PME) process to manage the delivery of ongoing innovation and enhancements.
_Partner with global, regional, and local teams to execute Product Management and go-to-market initiatives within supported markets.

From a commercial perspective:
_Develop and orchestrate execution of sales strategies covering, but not limited to, Identity Check, Smart Authentication solution suite, Biometric Authentication Services, and others.
_Effectively manage a pipeline of proposals from early lead stages to signature.
_Drive tangible data-driven business outcomes at the product level, manage a quantified scorecard continuously monitoring and analyzing key performance indicators, and optimize product performance.
_Work with different groups to advance and execute the strategic agenda.
_Advise and support sales & account teams by managing the product(s) pricing conversations and overseeing training development and product support materials.
_Act as an expert, advocate for, and champion designated to internal and external stakeholders.
_Responsible for the overall product financial performance of the products under responsibility

Key Qualifications
_Domain experience in authentication in the digital environment (biometrics as a differential).
_Product management experience, including translating strategies into execution and successfully getting things done.
_Superior communication, presentation, and interpersonal skills.
_Comfortable leveraging data to monitor performance and identify opportunities, create plans to drive usage and revenues, and prioritize resources to deliver against the plan.
_Successful track record engaging at senior levels in the organization and with partners.
_Ability to work on a team or independently and to influence and build consensus.
_Ability to work effectively under pressure and aggressive corporate targets.
_Ability to multi-task in a fast-paced, deadline-driven environment.
_Demonstrated intellectual curiosity, commitment to continuous learning, adaptability, and problem-solving mindset.
_Domestic and International travel up to 25%.
_English and Spanish proficiency required (Portuguese as differential)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.