DirecciónResponsibilities
• Create and execute team strategy aligned with BU priorities and values.
• Lead, manage, and coach team of CUSTOMER SERVICE and supply planning associates within North America
• Assist /lead data analytic support to sales leader and provide performance updates and team reviews.
• Resolve systematic delivery issues with strategic customers.
• Implement service level definitions and agreements across team.
• Execute process improvement initiatives to drive improved performance.
• Work closely with internal customers – warehouse, logistics, planners and concerned teams at customer
• Ensure timely submission of necessary documents and bills are timely processed for payment at customer.
• Create and execute team strategy aligned with BU priorities and values.
• Lead, manage, and coach team of CUSTOMER SERVICE and supply planning associates within North America
• Assist /lead data analytic support to sales leader and provide performance updates and team reviews.
- Publish and drive towards attainment of annual and monthly booking and billing forecast, by customer,
- Manage demand, cancellation, pushouts , expedites, IBP forecast and timely order acknowledgement and updates to customers.
• Resolve systematic delivery issues with strategic customers.
• Implement service level definitions and agreements across team.
• Execute process improvement initiatives to drive improved performance.
• Work closely with internal customers – warehouse, logistics, planners and concerned teams at customer
• Ensure timely submission of necessary documents and bills are timely processed for payment at customer.
Desired Candidate Profile
7-10 years in the area
At least 3 years' experience as a manager
• Bachelor's in business, marketing, or related field; or equivalent work experience in CUSTOMER SERVICE or supply chain role.
• SAP Experience is preferred
• Experience leading/influencing change management
• Flexibility to travel to customer as required
• Knowledge on imports, export, SEZ, Free trade zone warehouse function is required.
• Strong English Language skills
This can be a remote position, or hybrid if you are located in or near to Tlalnepantla MX.
Time to trave: 10 to 25%
