Operations Analyst

Being part of the Operations team for DiDi Delivery will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the development and growth of DiDi Delivery business. Be prepared for a hectic, fast-paced, and challenging environment. You will be constantly seeking solutions that scale and you´ll never have a dull moment!

• Build scalable operations process focusing on bringing growth and efficiency
• The candidate will need to create engagement strategies to increase courier online time and retention in the platform
• Compile data insights and work cross-functionally with different departments such as strategy, business intelligence, product operations, and city teams.
• Convert raw databases into opportunities with visualization tools such as dashboards, SQL, R, big data, python
• Build and maintain detailed reporting models including core KPIs to assist city-level, regional, and expansion efforts.
• Make recommendations for product changes and improvements
• Document best practices to ensure consistency in service across LATAM

• Have from 2 to 4 years of experience in professional experience in consulting, operations, analytics or the technology sector. Having experience in a transactional or entrepreneurial role is preferred.
• Creative problem solver
• Self-starter and go-getter
• Ability to design and build flows and processes to solve complex problems
• Ability to understand, analyze and interpret Data
• Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis
• Ability to work effectively with people at all levels in an organization
• Ability to understand the perspectives of varied stakeholder groups
• Ability to communicate complex ideas effectively, both verbally and in writing
• Detailed oriented, with strong desire to learn
• English proficiency to communicate with other teams across DiDi's operations
• Desired: Technical knowledge in relevant software applications; Oracle PL/SQL. Excel proficiency (e.g, SUMIFS, VLOOKUP, INDEX+MATCH, PIVOT REPORTING)

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.