Operations Support Analyst

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

• A top performer enables the success of the Product Specialists and executes on business-critical and strategic department-wide projects.
• As an authority in the Qualtrics product, you will ensure our teams can effectively help our customers through a mix of instructing and troubleshooting.
• While training and coaching our Product Specialists and contributing to operational needs are your core foci, you can join and lead projects that have an impact not just on this team but across the organization as a whole.
• Data is at the core of how we measure success. The ability to analyze this information, provide recommendations and execute on a plan are critical to being successful in this role.

• Once you have mastered this role, future opportunities will become available to expand your leadership by leveraging your knowledge of our customer base and how they use our product, Qualtrics' operational needs, and project management.
• Your communication, analytical, problem solving and customer service skills are critical as you help manage escalations and work directly with Product Specialists, Clients, Customer Success representatives, Account Executives, Engineering, Resolutions and others throughout the organization to resolve issues and deliver solutions.
• The one constant about Qualtrics is progress - you regularly adapt and learn as our products and processes evolve.

• We have an open office environment here at Qualtrics, so you collaborate with Product Specialists, Operations Support Team, and Global Operations Managers by finding outside-the-box solutions for both our customers and our processes.
• As a process and product expert, you'll provide training and coaching to our L1 Product Specialists on standards of excellence in the role.

• Meeting or exceeding expectations at your current level
• Deep technical experience with the Qualtrics platform.
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
• Excellent analytical skills.
• Ability to communicate and teach complicated concepts. Ability to communicate professionally with mid-level managers and executives.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Experience in people management, project management, and/or data analysis as a long term career.
• Prior instructing, research, or tutoring experience.
• Knowledgeable in G-Suite, SQL/Datamart, Genesys, Excel

• We're a global team! We help customers around the world and thrive in a culture of collaboration and learning.
• You'll be challenged in a fast-paced environment where no two days are the same.
• Prepare to learn from others, as you mentor them and develop your management skills.

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Experience bonus to be used for an "Experience" of your choosing every year.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.