Otc Nam Team Lead

Has responsibility for daily people leadership in smaller sub teams,
focusing on specific sub processes or geographies. Provides input to and
manages the daily activities under the supervision and guidance of the
manager.
Is often a senior with specific insight to the process, which enables
coaching of team members.
Participates in transactional work as required as well.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil. These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs. As an Account Receivable Team leader you’ll play a vital role in our success by leading process improvement and technology implementation projects. You will have the opportunity to lead and develop a strong team of specialists and business knowledge experts.

We Offer

• We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

• Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate and inspiring, while supporting each other.

• We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

• We have a competitive compensation and benefits package. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

• We value the diversity of our talent and will always strive to find opportunities to unfold your potential. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities

• Oversee the management and collection of outstanding customer accounts.

• Maintain collections for clients/cluster/BU and ensure timely collection of all

• invoice types, credit reporting and analysis/review.

• On account monitoring and day to day management of teams assigned.

• Conduct portfolio reviews with collectors and analysts.

• Handle and receive escalation business to business collections calls.

• Coordination with clusters and dispute teams.

• Prepare report on status of collection activities.

We are looking for

• Advanced English Level Required .

• Min 5-8 years of experience (4+ years’ experience in Collections, AR or Banking .

• Should be an expert on Excel (Reporting and Analyzes, VLOOKUP, Pivot, IF and data validation)

• Collection experience in Global B2B (highly preferred)

• Good analytical and negotiating skills with attention to detail

• Strong People and Leadership skills .

• Exposure to work with global finance community.

• Stakeholder Management.

• Lead process improvement and technology implementation projects.

• Team focal and first level of escalation.

• Develop and lead team of specialists.

• NetSuite experience ( Desirable )

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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