Sea Logistics Customer Care Team Lead

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Pittsburgh, PA branch is looking for a new Customer Care Team Lead to join our Sea Logistics team.

Your Role

Reporting to the Branch Manager you will coordinate Sea Import shipments including opening of import files in KN system, production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Overseas offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner. You will be responsible for following operational disciplines & regulatory compliance. You will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. You will be required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities. Sea Import Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities.

Your Responsibilities

• You will be responsible for client contact, ensuring quality service is provided to all customers.
• Ensures prompt and accurate, booking, documentation and invoicing.
• Identify and resolve issues, immediately reporting to manager, divisional manager or branch. 
• Work in accordance with QSHE working instructions, client SOP’s and procedures.
• Support the business implementation on operational level to meet customer expectations.
• You will assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions 
• Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes.
• Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file.
• Assure proper information flow with sales and local management on changes and/or problems with external customers, with specific focus on Sea Logistics Forwarding concerns.
• Provide timely responses to external/internal customers and other Kuehne+Nagel offices.

Your Skills and Experiences

• 1-3 years' logistics experience
• 1+ years' experience in Sea Logistics
• Ability to report to the office 4 days per week.
• Ability to attend New Hire Training in Detroit, MI during your second week of employment.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1