DirecciónReq ID: 268732
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Specialist to join our team in Mexico City, México (MX-MEX), Mexico (MX).
Responsibilities
- Onboard scope definition
- Working closely with business and technical stakeholders, develop an onboarding Scope definition including prioritization and success criteria
- KPIs/Metric to measure and report progress and program success
- Onboarding Planning
- Identify in-scope supplier/vendors and develop a prioritized list for implementation
- Contact trading partners, document, and assess their connectivity capabilities (EDI, API, Web Services etc.) and the documents/integrations they can support (Order confirmation, ASN etc.)
- Develop detailed implementation schedule with resources mapping and staffing (internal & external)
- Develop onboarding technical development (if/as needed) plan and manage solution development project
- Onboarding plan execution
- Work with suppliers and internal technical teams to configure trading partners in the integrations systems and ERP
- Act as the single point of contact between internal and trading partner technical teams, help resolve all technical and other process related issues as they arise
- Coordinate testing resources on both sides and execute full integration testing, validation and remediation as needed in test systems
- Regular communication of status and KPIs to internal and external stakeholders
- Final certification of trading partner readiness for onboarding
- Onboard into production system
- Monitor and report data quality and performance metrics
- Monitor daily progress of the onboarding projects
- Collaborate effectively with broader IT team in responding to Integration issues that are reported through the IT ticketing system
- Integration Operations
- Liaison between trading partners and internal teams
- Liaison between internal business teams and the Integrations/EDI team
- Provide ongoing internal customer support for integrations product questions and problems
- Generate and present operational metrics (volumes, errors, trends etc. to various stakeholders
- Provide audit & compliance support
- Ensure appropriate level of support for the ongoing performance of integrations processes and applications
Candidate Profile
- Bachelor's degree in business, Supply Chain, Finance or Accounting
- 5+ years of experience in a client facing role
- 3+ years of business operations and support experience
- Previous work with EDI/Integration systems
- Good understanding of business processes and Electronic Data Interchange sets used in retail and distribution industries
- Hands on Experience with Test and Defect Management Tools. (i.e., JIRA)
- Equivalent combination of education and experience
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills with attention to detail
#LI-LATAM
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
