Quality Analyst, Financial Crimes

Quality Analyst, Financial Crimes

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers’ products and users, and requires us to invest significant resources into building this experience ourselves with talented teams of Stripes.

What you’ll do

We’re looking for a Quality Analyst to conduct quality reviews and oversee day-to-day quality assurance within the Financial Crimes (FC) vertical. The right person for this role has an eye for detail, is obsessed with quality processes and outcomes, and values efficiency. The Quality Analyst will be joining a highly collaborative global team that supports the broader Risk and Financial Crimes program at Stripe. In this position, you will be responsible for the oversight and maintenance of the system to measure and improve the quality of our manual Financial Crimes reviews. A successful Quality Analyst will have a complete understanding of every stage of the FC review process, a forensic ability to detect root causes of human error and an innovative mindset to recommend process improvements that eliminate errors.

Stripe is both a technology and a financial services company. You will need to be comfortable straddling both of those worlds every day. The right person for this role is instinctively curious, challenges the status quo, and is motivated by driving continuous improvements to systems and processes.

Responsibilities

• Conduct quality assessments of Financial Crimes reviews (including sanctions watchlist, PEP alerts, and EDD investigations)
• Develop, research, plan, and conduct quality control testing in accordance with applicable policies and procedures for Stripe’s Financial Crimes Operations program
• Conduct screening watchlist reviews and investigations
• Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken
• Draft regular reports for senior management, highlighting the results and recommendations for mitigations
• Maintain clear and organized documentation in relation to how Financial Crimes Quality Assurance is structured, including sampling logic and coverage of the QA oversight
• Work cross-functionally with senior Risk and Financial Crimes stakeholders to formulate remediation action items and ensure timely compliance with the associated action plans
• Maintain a critical eye on the effectiveness of the FC Quality program, and drive experiments on and improvements to the oversight program, to decrease waste and increase confidence in the Quality evaluations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience across quality assurance and/or controls testing within the Financial Crimes space
• Ability to manage multiple projects simultaneously with minimal supervision
• Excellent analytical and communication skills
• Proficiency in data visualization and storytelling with data
• Ability to work the hours in which the SDC operates, during daytime hours with shifts from the morning through early evening
• Business proficiency in written and spoken English

Preferred Qualifications

• Financial Crimes Certification such as ACAMS, ACAMS CGSS or ACSS Certifications
• Prior experience partnering with Business Process Outsourcers and external service providers
• Track record of working cross-regionally, including an understanding of international Financial Crimes regulation
• Familiarity working in a fast-moving fintech environment