Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
You will be responsible supporting customers by providing helpful information and responding to complaints, ensuring customer satisfaction with our products, services and features.
Your Responsibilities
- To drive customer engagement, satisfaction, retention and reactivation in close cooperation with field sales and operational care centres (OCC).
- To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising and consulting to ensure customer satisfaction.
- To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify and enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To create, review and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
Your Skills and Experiences
- Over 3 years experience as Sea Logistics Customer Care Specialist
- Good command of English
- Customer centric mindset
- Problem solving skills
- Ability to build strong relationship with clients and able to upsell
- Experience in global freight forwarder is preferred but not a must
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Dirección
forma de trabajo
