Air Logistics Customer Care Specialist

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

As Customer Care Specialist you will be responsible for ensuring that our customers have an exceptional experience each and every time, they engage with Kuehne + Nagel. You will be responsible for direct interaction with our customers, proactive problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centers have all of the necessary information to be able to execute on our customer behalf.

Your Responsibilities

• Responsible to handle/ follow up deviation issues cases for own clients/transports.
• Coordinate work with other Kuehne+Nagel products/offices/departments/team nationally to optimize workflow and maintain high client loyalty.
• Participate in client continuous improvements in accordance with company vision, strategy and mission.
• Secure proper and high quality internal and external reporting and system registration, FSL closure and other relevant reporting. 
• Proactively seek to learn, understand and act as an advisor on logistics and forwarding solutions for clients and the respective market/ industry.
• Represent the company in internal, external and relevant virtual forums.
• Understand, follow and promote Kuehne+Nagel Code of Conduct
• Report to Ohio Valley, Air Logistics Manager
• Shifts: Monday- Friday 8:30 am-5pm (onsite)

Your Skills and Experiences

• Associate degree or equivalent experience 
• 1+ year of Air Logistics 
• 1+ year of Customer Service experience
• Proficient in Microsoft 365

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1