Air Logistics Customer Care Specialist - 1St Shift

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at QuickSTAT. Our Jericho branch is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

As our Air Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with QuickSTAT. Your team is responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. You will be on first shift in this position, reporting to the Jericho office Tuesday through Saturday from 8:00am - 4:30pm.

Your Responsibilities

• Increase carrier use by reviewing cargo flows and collaborating with partners to implement changes that benefit QuickSTAT and our customers 
• Monitor customer shipments to provide proactive updates to customers and by collaborating with other partners, problem solve in anticipation of a customer complaint 
• Inclusion and transfer of customer requirements into the QuickSTAT systems  
• You will collaborate with team members to provide problem resolution to customers 
• Communicate and provide updates to customers until the delivery is made 
• Other tasks as assigned by manager 

Your Skills and Experiences

• Bachelor’s degree in supply chain management or similar field 
• 3+ years of Air Logistics and Freight Forwarding experience
• Must report to our Jericho office Tuesday through Saturday from 8:00am - 4:30pm, with the possibility of holidays and weekends as this office is a 24/7 facility

Good Reasons to Join

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $27.59 and $30.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.