DirecciónSenior Client Delivery Consultant, Calypso, FinTech
Department: Customer Delivery
Employment Type: Permanent - Full Time
Location: Mexico City
Description
Nasdaq recently acquired Adenza. Learn more
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
The purpose of the Customer Delivery Centre (CDC)) in India is to provide business expertise to support an organization's global or domestic implementation by designing new processes, optimizing current ones, managing complex implementation projects, and providing user support and training. We are seeking a Front-Office Consultant to work in a customer‐facing role to drive global system implementations.
Responsibilities
- Work directly with customers to gather, scope, and understand business requirements, and influence them toward our best practice solutions
- Work hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever there is a deviation from our out-of-the-box solution
- Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, and Migration activities, and move the system toward go-live
- Identify and raise approved core product gaps and follow up through our internal process until delivery. During the development of enhancements, the Consultant will work with the Product team or Project technical team to iteratively test enhancements to ensure they will meet business requirements. Finally, the Consultant will assist in deployment and validation by the Client
- Responsible for training users on the basic use of the system, and new functionality
Skills And Requirements
- Strong knowledge and functional experience in one or more of the following Asset classes: Foreign Exchange (FX), Fixed Income, Money Market, Interest Rate Derivatives (IRD), FX Derivatives (FXD), Credit Derivatives, Equities, and Equity Derivatives, Commodities and Commodity Derivatives
- Hands‐on knowledge or experience in related areas like Trading, Pricing, Risk Analytics, Market data management, and Trading interfaces
- Expertise in the implementation, product development, and/or support of Front Office
- Experience writing functional and business specifications with the ability to map conceptual financial and business elements to practical system capabilities
- Willingness and ability to travel as required
- Relevant Front office and Treasury domain experience of minimum 3 years
More About Us
Our Office:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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