Service Delivery Manager

RH: Valeria Colin

Location: any state of Mexico

Industry - Sector: Retail

What you’ll bring:

• Experience in Servers Databases Virtualization Data Center Microsoft collaboration, Operating Systems
• Knowledge of ServiceNow service management tools
• Experience in the design and or implementation of Service Management processes aligned with industry frameworks such as ITIL
• Strong verbal and writing skills to help negotiate priorities and resolve conflicts between project stakeholders such as clients and internal team members
• Experience in operational management Service Delivery Project management skills to ensure all deliverables with experience working with forecast budgets
• Experience in the complete improvement cycle that includes analysis, design or development, implementation within the main activities that the team will be in charge of.
• Administration of functional and technical requests Provide guidance on the configuration of current processes Incident management Identify and analyze problems Break fix problems of any complexity or that do not require modifying configurations of less than 20 hours Definition of specifications for the attention of incidents or requested changes such as part of the scope of service
• Participate in internal and external audits requested by the client Contact manufacturers for problems that can only be resolved by the product supplier
• Personnel and contract management, customer expectations, external suppliers, financial management

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”