DirecciónAs one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
***This position can be based out of Mexico City or Monterrey, Mexico.***
Responsible to provide on-site support for installations, repairs, maintenance, and training as required.
Provide first line technical support to field engineers and customers using technical documentation, telephone
support and remote diagnostic tools.
- Provide professional technical support by visiting the Bruker customers with installation, training, corrective
and preventive maintenance in Mexico and Latin America.
· Support regional and global customer hotline and provide 1st level support.
· Support to increase the Service contracts coverage and business.
· Support sales team for technical questions and aftermarket sales (e. g. upgrades business).
· Regular customer contacts to ensure maximum satisfaction.
· Translate technical manuals and service procedures when needed.
· Prepare service and expenses report professionally and in time.
- Bachelor’s degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education
· AA degree with 2 years’ experience working with complex instrumentation
· Strong competency with complex systems technology to include electrical/electronics, mechanics, software
and chemistry technology
· More than 2 years experience in customer service
- Ability to work independently and in a team environment.
· Motivated self-starter.
· Ability to speak and write proficiently in Spanish.
· Advanced level to read, speak and write in English
· Ability to handle multiple tasks effectively.
· Excellent customer service skills with the ability to communicate clearly and effectively.
· High level technical hardware and software skills related to X-ray instrumentation.
· Self organized, oriented to deadline.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws and a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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