DirecciónB2B Payments team within Consumer Payments is responsible for developing the features and applications used to introduce new and innovative payment methods to customers, providing the end-to-end paying experience on Amazon Business, including shared payments. The technology we build and operate varies widely, ranging from large scale Distributed Engineering incorporating the latest from Machine Learning in the Big Data space to customer and mobile friendly User Experiences. We are an Agile team, moving quickly in collaboration with our business to bring new features to Amazon Business customers while having fun and bring new inventions along the way. If you can think big and want to join a fast moving team breaking new ground at Amazon we would like to speak with you.
As a Support Engineer on the team you will take ownership over the software support and configuration. You will work with development teams for software product release, coordination, and deployment. You will provide support for incoming customer inquiries, perform extensive and deep troubleshooting tasks covering multiple products, features, and services. You will be responsible of creating and setting the standard for documenting the Standard Operational Procedures as well as coordinate with development teams to have the right level of information. You will mentor new Support Engineers. You will collaborate with development teams on Operational Readiness and Scalability for our services to be running on desired SLA. You will provide support and system status reporting. You will work on automation and maintenance of our service hardware and software, finding and proposing the best possible setup considering all factors such as traffic, load, availability, etc. The software you will be supporting will require a breadth of technical development knowledge (i.e. distributed systems, search indices, big data, orchestration software, analytics software).
Key job responsibilities
* Have the ability to learn technical concepts quickly with a strong sense of urgency
* Have enthusiasm for working in a fast paced, rapidly changing environment
* Be a creative problem solver, who is passionate about innovation and customer experience.
* Have strong written and oral communication skills
* Can deal with ambiguity; work with minimum supervision
* Dive Deep while working with stakeholders by troubleshooting, diagnosing, and resolving problems across various technologies
* Create and update engineering or documentation. Define standards for engineering documentation.
* Develop runbooks, or build tools, used by customers or other Support Engineers
* Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
* Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
* Work on operations and maintenance driven coding projects, primarily in Java.
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
A day in the life
* Dive Deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies
* Create and update engineering or customer-facing documentation
* Develop runbooks, or build tools, used by customers or other Support Engineers
* Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
About the team
B2B Payments Enablement team team owns the onboarding of Payment Methods and features for Amazon Business to be able to use it at Checkout, as well as the payment execution of all Amazon Business transactions at Checkout experiences such as the regular checkout flow and digital payments.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
- 1+ years of software development, or 3+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
