Air Logistics Healthcare Customer Care Specialist Export

For our Milano office we are looking for an Air Logistics HealthCare Customer Care Specialist Export

Your Role

Air Logistics HealthCare Customer Care Specialist Export works within the Air Logistics Function that is a fundamental asset and provides air shipping and air forwarding solutions to achieve customer performance goals.. Partners with clients belonging to a wide spectrum of industries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility, Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (i.e.: Time-Defined Products, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digital transformation and providing sustainable shipping options for customers to decarbonize their transport

Your Responsibilities

• Assist in customer onboarding and implementation to ensure to transfer customer requirements into KN systems so that
• Operational Care & Global Services are clearly informed about deliverables
• Support qualification of customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow up and closure
• Collaborate for the monitoring of customer shipments in order to provide with proactive updates to customers and with problem solving (by collaborating with other stake-holders) in anticipation of a customer complaint
• Qualify customer inquiries and provide quotations based upon corporate guidelines or local pricing strategy including upselling, follow up and closure
• Care about knowledge exchange with sales and account management teams and manage the update of Customer Relationship Management (CRM) tool (Corelog)

 

Your Skills and Experiences

• Fluent in Italian and English 
• Flexibility
• Team working
• Ability to apprentice
• Driver licence

Good Reasons to Join

Since its foundation in 1890, Kuehne+Nagel has been committed to deliver its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the #1 player in Logistics worldwide, with 1.400 location and 78.000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3.000 team members partnering with more than 3000 clients.As a global organization, Sea, Air, Road and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek for drive & ownership in all our candidates. Passion & willingness to be part of a multicultural and dynamic team are a must to us!We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter.What we offer: We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, our offer is constantly improving:- Accidental coverage (at & outside work)- Extra Medical insurance- Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist- Speexx, your digital coaching platform for language training – For you and someone of your choice- 5 extra days of paternity leave- Remote working enhancement for new parents- 1 day off for volunteering activities- Free Tax return support (730)- Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services- Special discount on travels with Interline Turismo