Sea Logistics Customer Care Specialist

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Your Role

You will support customers by providing helpful information, answering questions, and responding to complaints.Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our products, services and features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales
  and the Operational Care Center (OCC).
• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular
  care visits and pro-actively advising and consulting to ensure customer satisfaction.
• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding
  leeway in decision-making, then following up to ensure quotations are accepted and closed.
• To support customer onboarding in line with working instructions, ensuring inclusion and transfer of
  customer requirements into the Kuehne+Nagel systems alongside the (initial) customer order.
• To qualify and enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development and coordinate
  measures in case of challenges.
• To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
• To create, review and refine customer reports.
• To ensure delivery against all financial targets and strategic objectives.

Your Skills and Experiences

• Over 4 years experience as Sea Logistics Customer Service
• Experience in Export
• Fair command of English
• Experience in global freight forwarder is preferred but not a must
• Can-do attitude with strong customer service skills
• Solid knowledge in Sea Logistics
• Strong problem solving skills

Good Reasons to Join

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company