Collections Analyst - Room For Advancement

We are desiring to recruit a dedicated Collections Analyst to join our inspiring team at Samsara in Ciudad de México.
Growing your career as a Full Time Collections Analyst is an incredible opportunity to develop vital skills.
If you are strong in innovation, creativity and have the right initiative for the job, then apply for the position of Collections Analyst at Samsara today!

About the role:

We are looking for a self-starting, ambitious and experienced Accounts Receivable Collections specialist to support the Mexico business. The Accounts Receivable Collections Lead oversees the accounts receivable efforts of a portfolio of Mexican customers’ monthly receivables and acts as the conduit between the Mexican sales team, the customer and corporate. This opportunity requires an experienced individual with a customer centric mindset, high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude. Candidates must have the ability to juggle multiple tasks and priorities, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth. This position plays an essential role in minimizing our financial loss by implementing receivable and collection procedures that reduce the amount of delinquency encountered and reports to our Senior Director, Order to Cash. This is a full-time position remote position based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Coordinate and prioritize daily activities of the Collections Analyst
• Communicate issues and escalations on a daily basis to the Collections Manager/Sr Director
• Manage a portfolio of customers based in Mexico
• Be responsible for updating management on customer payment issues
• Act as primary AR contact for Mexico sales team
• Perform consistent collections diligence to ensure timely conversion of past due and current accounts receivable
• Escalate past due accounts for review and approval for account suspension or when account resolution has not occurred within certain timelines
• Resolve customer issues preventing payment timely and accurately within prescribed SLA commitments
• Collaborate cross functionally to resolve account issues such as pricing, returns, or defective items
• Reconcile customer accounts to resolve discrepancies caused by misapplied payments or other account issues as needed
• Maintain account data as needed for accurate customer information
• Coordinate support and/or resolution for Account Team (AE or CSM) with questions about billing and contracts or escalate to Invoice Team when necessary
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor’s degree, preferably in accounting
• 3-5 years business to business collections experience
• 1-3 years supervisory experience
• Knowledge of operational accounts receivable processes
• Excellent customer service skills to provide best in class service
• Must be able to meet or exceed deadlines with a strong attention to detail
• Strong ability to prioritize and organize work effectively
• Strong, effective communication skills
• Must be able to collaborate and communicate effectively
• Experience with NetSuite, SFDC, and intermediate Excel skills strongly preferred
• Highly organized, self-disciplined and ability to work in a fast-paced environment
• Critical thinker, able to implement scalable processes
• Strong organization skills with exceptional attention to detail and follow-through
• Experience with SaaS and or technology firms with high volume and growth

#J-18808-Ljbffr

Benefits of working as a Collections Analyst in Ciudad de México:

● Career Growth Potential
● Company offers career progression opportunities
● Competitive salary