Customer Service - Rep Ii

PRIMARY DUTIES AND RESPONSIBILITIES:

• Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
• Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicate with multiple external and internal customers.
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
• Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc. 
• Maintain accurate information regarding shipment status.
• Responsible for providing customers and clients with accurate answers to service-related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve Customer Service operations.
• Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

· Post-secondary education or equivalent in a related discipline.

· Minimum of 2 years' experience in a warehouse Customer Service role.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

· Strong work ethic, sense of responsibility, high level of attention to detail.

· Proactive customer focus.

· Ability to work in a team and independently as well as with minimal supervision.

· Ability to multi-task in a fast-paced environment

· Self-starter, efficient, organized.

· Capable of consistently producing high quality work under pressure and in a timely fashion.

· Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)

· Strong proficiency in order entry systems.

· Excellent problem-solving ability; and

· Mandatory ability to communicate clearly in English, Spanish, and French as required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
 

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Ability to operate in a production-driven environment and perform at a level that is 95% or greater of engineered standards. Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. Associate is required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule
Full time Affiliated Companies
Affiliated Companies: World Courier de Mexico S.A. de C.V. Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ****@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned