EF Operations Manager, External Fulfillment

External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the operations front-line team deliver faster and better results. An Ops Manager has a mix of technical and project management abilities, the person in this role has to not only execute daily, time-sensitive processes, but also propose standardization and improvements through lean techniques.
The Ops Manager is responsible of leading and monitoring our fulfillment facilities from operations and compliance point of view thought the coordination of his/her team and internal and external stakeholders as well. The job requires a person who has strong leadership skills and abilities identifying patterns and any disruptions in it, along with examining details and foresee the implications of the data. The candidate needs to be analytical, knowing how to dive deep on root causes and proposing solutions on the identified issues. His/her team is expected to audit and provide process improvements to our sellers in order to increase the overall Customer Experience of the External Fulfillment program.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 4+ years of data analysis experience
- 3+ years of data visualization and reports tools experience
- 3+ years of defining and executing against program timeline & requirements experience
- 3+ years of driving process improvements experience
- 3+ years of leading large complex programs experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of delivering cross functional projects experience
- Advance English b2+