Operation Manager

Operations manager de Lunes a Viernes de 45k a Negociar

Manage Visa Application Unit, ensuring efficiency, compliance, and profitability while fostering consulate relationships.

Responsibilities:

• Oversee unit operations, profitability, and target achievement.

• Develop consulate relationships and ensure compliance with SLAs.

• Drive staff efficiency and productivity.

• Implement process enhancements and new rollouts.

• Control budgets and resources.

• Conduct staff training and mentorship.

• Ensure security and adherence to environmental policies.

Key Performance Indicators:

• Productivity

• Customer satisfaction

• Timely & accurate data entry

• Meeting revenue targets

• SLA adherence

• Staff training and satisfaction

• Incident management and RCA completion

• Website maintenance and project completion

Interactions:

• External: Clients, vendors, applicants

• Internal: Departments, operations managers, corporate office

Qualifications:

• Graduate with 5-9 years experience in Travel or Service industry.

• Proficient in MS Office, adaptable, and innovative.

Competencies:

• Entrepreneurship

• Quality orientation

• Team collaboration

• Communication

• Leadership

Additional:

Advanced English level is mandatory

We offer:

• Excellent salary compensation

• Private medical insurance

• Law benefits

• Annual performance-based bonus