DirecciónOne Park Financial (OPF) is a fast-growing FinTech (Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they NEED to take their business to the next level.
We want to work with high-performing badasses that will play an integral part in our expansion of the company. We understand one thing: it all comes down to working with the right people and enabling them to do what they do best.
As the Operations Manager, you embody the One Park Financial brand both internally to your colleagues, and outwardly to the world alike. You will be expected to have a hands-on approach, capable of driving continuous improvement and maintaining high quality.
The document processing team maintains document filing systems in an organization. Their responsibilities include receiving, processing, and filing documents, including images and files. They also securely store documents and retrieve archived materials on request
As a Operations Manager, you are responsible for:
- Lead a high performing document processing team. The team processes over 200 applications per day.
- Provide direction, guidance, and support to team members to ensure efficiency and accuracy in data processing.
- Develop and implement streamlined document processing workflows to enhance efficiency.
- Continuously evaluate and improve existing processes to drive operational excellence.
- Follow up on the team’s quality control results. Identify areas of opportunity and design performance improvement plans.
- Collaborate with other departments such as sales and credit operations to ensure seamless integration of data into the CRM.
- Identify training needs and provide ongoing professional development opportunities for the Document Processing team.
- Generate and analyze reports on document processing metrics.
- Use data-driven insights to make informed decisions and improve overall team performance.
- Prepare regular reports for management, highlighting achievements, challenges, and areas for improvement.
Requirements
- Bachelor’s degree in business administration, finance, or related field, or equivalent work experience.
- Advanced to native English.
- Familiarity with CRM systems and data management processes.
- Proficiency in computer software, such as Microsoft Word, Excel, and Outlook
- Excellent organizational and communication skills.
- Ability to thrive in a fast-paced and dynamic work environment.
Benefits
Private Insurance
Growth Opportunity
**This is an onsite position located in Polanco, Mexico City**
