If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Mexico/Latam, Global Operations & Automation IT
Job Summary:
Head of Mexico/LatAM, Global Operations & Automation IT aims to drive strategic change in the Region aligned to Bankwide Operations Transformation but also build a engineering hub in Mexico to support GOA. In addition the role will act as a Relationship Manager to Global Service Centre (GSC) Mexico, to drive efficiency and streamline processes through close partnership with operational teams responsible for shaping, delivering & driving the Operations change agenda
Main responsabilities:
- Deliver technology solutions on behalf of Mexico Operations to support benefits realisation in 2023
- Grow engineering capabilities in Mexico and build a engineering hub for GOA
- Significant leadership and people accountability including management of Americas GO&A Team comprising analysts, developers and engineers.
- Act as a Relationship Manager to GSC Mexico to Drive efficiency and streamline processes through Tech-GSC collaboration;Ensure a holistic view of related initiatives; Mitigate risks associated with Technologies
- Key engagements with CIO / CTOs across DBS, Operations and GBL IT Function
- Issues & Risk Management to ensure that delivery continues in line with agreed plans & budget
- Strategic alignment of all initiatives & technology innovation through Chief Architects and IT functions across the bank.
- Lead on Innovation and Automation within LATAM explore opportunities with internal / external partners, vendors and Fin Techs
- Managing the end-to-end cost base, balance HSBC priorities, ensuring compliance and customer satisfaction whilst also ensuring Data standards and Data controls
- Creating, managing and maintaining positive relationships with all customer and service consumer groups, driving a working environment of teamwork, collaboration and support to meet mutual goals for the GB/GFs and HSBC